ANSWERS FOR BUSY FAMILIES
Below are the questions we hear most often at KIVELORY.
How do I order?
Choose a product, select the available size or variant, add it to your cart, and complete checkout with accurate contact and delivery details.
How do I know my order went through?
A confirmation email should arrive after checkout. Check your junk folder and contact us if you cannot find it.
Can I edit an order?
Email us promptly. Changes are not guaranteed once fulfillment starts.
How long does delivery take?
Allow approximately 1–3 business days for processing plus the estimated transit time shown in the Shipping Policy.
Do you ship overseas?
Shipping destinations available for your basket appear at checkout. Some products or regions may be excluded.
Where is my tracking link?
It is sent when the order is dispatched and a tracking number is available. Initial scans can take 24–72 hours.
How should I choose a size?
Use the specific listing’s measurements, not only the child’s age. Compare against a well-fitting garment.
What if something arrives damaged?
Send the order number and clear photos to support so we can review an appropriate remedy.
Can I return an item?
Eligible voluntary returns may be requested within 30 days after delivery; statutory rights are separate.
How do refunds arrive?
Normally through the original payment method after approval, subject to legal deadlines.
Can I pay in my local currency?
Available checkout currencies and payment methods depend on the store configuration and your location.
Can I unsubscribe from offers?
Yes. Use the unsubscribe link in a marketing email. Essential order updates may still be sent.
NEED MORE DETAIL?
Email info@kivelory.store with your order number or product link.